Frequently Asked Questions
Everything you need to know about our licensed apparel and accessories.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping times vary by destination.
Are your products officially licensed?
Yes, Great Eastern Entertainment is a premier manufacturer of officially licensed animation and entertainment merchandise. Every item is 100% authentic and approved by the original creators.
What is your return policy for apparel?
We accept returns on unworn and unwashed clothing with original tags attached within 30 days of purchase. Please note that shipping fees for returns are the responsibility of the customer unless the item is defective.
How should I care for my Great Eastern apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on graphic designs.
Do you offer international shipping?
Yes, we ship our fashion and accessory lines worldwide. Please be aware that international orders may be subject to customs duties and taxes upon arrival in your country.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal.